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Delivery & Returns

Delivery

  1. The Seller carries out the Delivery within the territory of the Republic of Poland.

  2. The Seller is obliged to deliver the Goods that are the subject of the Sales Agreement without defects.

  3. The Seller posts information on the Store's Website about the number of Business Days needed for Delivery and execution of the order.

  4. The delivery and order completion date indicated on the Store's Website is counted in Business Days.

  5. The ordered Goods are delivered to the Customer via the Supplier to the address indicated in the order form.

  6. If you choose InPost Sp. z o. o. based in Kraków as the Supplier, the Delivery address will be the address of the parcel locker selected by the Customer when placing the order.

  7. The customer is obliged to examine the delivered shipment at the time and in the manner accepted for shipments of a given type. If the shipment is found to be missing or damaged, the Customer has the right to request the Supplier's employee to prepare an appropriate report.

  8. The customer has the option of personal collection of the ordered Goods. Collection can be made at the Personal Collection Point on Business Days, during the opening hours indicated on the Store's Website, after arranging the collection date with the Seller via e-mail or by phone.

  9. The Seller, in accordance with the Customer's will, attaches a receipt, a VAT invoice to the shipment being the subject of the Delivery, or sends a VAT invoice covering the delivered Goods via e-mail to the e-mail address provided by the Customer during Registration. The VAT invoice is delivered via e-mail in the form of an electronic file in PDF format. In order to open the file, the Customer should have software compatible with the PDF format. The Seller informs that this is possible, for example, via Adobe Acrobat Reader, which can be downloaded free of charge at:www.adobe.com.

  10. In order to receive a VAT invoice, the Customer should declare at the time of purchase that he or she is purchasing the Goods as an Entrepreneur (taxpayer). The above declaration is made by checking the appropriate field in the order form before sending the order to the Seller.

  11. In the event of the Customer's absence at the address indicated by him, provided when placing the order as the Delivery address, the Supplier's employee will leave a notice or attempt to contact him by phone in order to arrange a date when the Customer will be present. If the ordered Goods are returned to the Online Store by the Supplier, the Seller will contact the Customer by e-mail or telephone, re-arranging the date and cost of Delivery with the Customer.

Returns

  1. The customer may withdraw from the contract without giving any reason and without incurring any costs, except for the costs indicated in these regulations. The deadline to withdraw from the contract expires after 14 days from the date on which the Customer came into possession of the Purchased Items or on which a third party other than the carrier and indicated by the Customer came into possession of the Purchased Items. To meet this deadline, it is enough to send a declaration before its expiry.

  2. The customer may use the model withdrawal form, but this is not obligatory.

  3. To exercise the right to withdraw from the contract, the Customer must inform the Store about his decision to withdraw from the contract by means of an unambiguous statement - by means of a letter sent by post to the following e-mail address: sklep@vetpharmaeu.com

  4. In the event of withdrawal from the contract, the contract is considered null and void and the Customer is released from any obligations. What the parties have provided is returned unchanged, unless the change was necessary within the scope of ordinary management to establish the nature, characteristics and functioning of the Item. The return of the Purchased Items should take place immediately, no later than within 14 days from the date on which the Store was informed by the Customer about the exercise of the right to withdraw from this contract. In such a case, the Customer bears only the direct costs of returning the Purchased Items.

  5. All payments received from the Customer, including the costs of delivering the Purchased Items (except for additional costs resulting from the delivery method chosen by the Customer other than the cheapest standard delivery method offered by the Store) will be refunded immediately, no later than within 14 days from the date on which The Store has been informed by the Customer about the exercise of the right to withdraw from this contract.

  6. The Store may withhold the refund until the Purchased Items are received or until proof of their return is provided, depending on which event occurs first.

  7. The refund will be made using the same payment methods that were used by the Customer in the original transaction, unless the Customer expressly agrees to a different solution.

  8. Returned Items must be complete, unused, clean, packed in original packaging and undamaged, and packed in a way that ensures no damage to the shipment during transport.

  9. The returned goods must be accompanied by the original purchase receipt and a goods return protocol specifying the name, surname, address and account number to which the money is to be returned. The refund applies to the purchased goods. We do not refund the delivery and transport costs incurred when returning the purchased goods

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